FAQ
To request a refund, please contact our customer service team with your order number and reason for the return. Refunds will be processed to the original payment method within 5-7 business days after we receive the returned item.
Please note that certain items, such as clearance or custom-made products, are non-refundable.
Delivery times vary depending on your location. Generally, standard delivery takes one to two business days.
While we strive to meet these delivery times, please be aware that factors such as weather conditions, holidays, or other unforeseen circumstances may occasionally cause delays.
Create an Account: If you haven’t already, sign up for an account on the Ziingo Nigeria Grocery site or app. You’ll need to provide some basic information like your name, email address, and delivery address.
Browse or Search for Items: Use the search bar to find specific items or browse through categories like dairy, meat, and pantry staples.
Add Items to Your Cart: Once you find what you need, select the quantity and click “Order Now".
Enter Delivery Information: Provide your delivery address and any special instructions for the delivery driver.
Choose a Payment Method: Enter your payment details. This could be a credit/debit card, digital wallet, or sometimes even cash on delivery.
Review and Place Your Order: Double-check all the details of your order, including items, quantities, delivery information, and payment method. Confirm everything is correct, then place your order.
Using a promo code or discount at checkout is easy. Here’s how you can apply it:
Add Items to Your Cart: Browse Ziingo Nigeria Grocery site and add the desired items to your cart.
Proceed to Checkout: When you’re ready to complete your purchase, go to your cart and click on the “Checkout” button.
Enter Promo Code: On the checkout page, you’ll see a field labeled “Promo Code". Enter your code into this field.
Apply Code: After entering the promo code, click the “Redeem” button to apply the discount to your order. The total amount should update to reflect the discount.
Complete Purchase: Continue with the checkout process by providing your shipping and payment information to finalize your order.
If you experience any issues with the promo code or have any questions, please feel free to contact us, and we’ll be happy to assist you.
